COVID19 Info

LAST UPDATE: July 08, 2020 07:52pm JST

Is it safe to shop from your site?

We are fulfilling and dispatching orders as normal. Nothing is more important to us than the health and safety of everyone in the Coordinatesjapan community - our customers, our team and our partners. We constantly make sure that all appropriate health and hygiene standards are adhered to. This is our top priority and we will be closely monitoring this situation for any updates to maintain appropriate policies. There is currently no order fulfillment delays.

What about the delivery of my purchase, any delays?

Most deliveries are being delivered on time. There might be longer delays for some countries due to the global pandemic which affected the international shipping network and cargo space in planes are very limited. Life essential items are prioritized.

Your package might lay at the airport, waiting for a plane, for some international locations. We appreciate your understanding in these challenging times, as delays are out of our control. Rest assured that the shipping companies are doing their very best to get your order to you ASAP, so kindly wait for your parcel to arrive. You can still track your order all the way until it reaches you. We ship all orders from our warehouse based in Tokyo.

Please email us at  coordinatestoreco@gmail.com if you have questions regarding the delays.